Beebanson Solicitors

Complaint Procedure

Client Satisfaction and Complaints

Beebanson Ltd also known as Beebanson Solicitors is authorised and regulated by the Solicitors Regulation Authority under registration number SRA 8009132.

The Head Office is at Beebanson Solicitors, 65 Whitechapel Road, Unit-WH 1.13, East London Works, London E1 1DU, UK.

We operate strict client care and quality policies and always aim to provide you with the highest level of legal expertise and to be available, approachable, understandable, prompt and courteous.

We will keep you informed about all important developments in your case and we will respond to your letters, emails and telephone calls promptly and efficiently.

The vast majority of our clients are very happy with the service we provide them, but in the event that you have any cause for concern, including about a bill, then please be aware that you are entitled to make a complaint, please contact Mohammed Shah by email info@beebanson.com or by post to Beebanson Solicitors, 65 Whitechapel Road, Unit-WH 1.13, East London Works, London E1 1DU, UK. We have a procedure in place which details how we handle complaints, which is available upon request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

Telephone: 0300 555 0333

Overseas: +44 12 245 3050

Web site address: http://www.legalombudsman.org.uk

Email:
enquiries@legalombudsman.org.uk

In writing: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

www.legalombudsman.org.uk